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The active clients of 5paisa are the number of clients traded in the last month of the last financial year or in the previous month of the current financial year. These are not the total customer associated with 5paisa, but are the active customers who have done trading with 5paisa.
There we also have the number of complaints received by the stock exchange for 5paisa. Again, this is not the total complaints in a year, it is just the last month or year-end snapshot. This will give you an idea of how a broker is fairly dealing with its clients. The higher number of complaints shows issues with the brokers and their services, which can be related to trade, trading tools, connectivity, or contract note.
5paisa Active Clients
This report shows the number of active clients of 5paisa, total active clients on NSE, and the percentage of market share in terms of active clients. This report is not related to trading volume, it is just the number of active clients.
| Year | 5paisa Active Clients | Total Active Clients(NSE) | Client Share |
|---|---|---|---|
| FY 24-25 | 5,50,689 | 4,18,33,347 | 1.32% |
| FY 23-24 | 5,44,270 | 4,00,46,538 | 1.36% |
| FY 22-23 | 6,52,353 | 3,26,60,214 | 2% |
| FY 21-22 | 17,54,330 | 3,60,35,020 | 4.87% |
| FY 20-21 | 8,70,405 | 1,83,56,146 | 4.74% |
| FY 19-20 | 4,34,036 | 1,07,95,660 | 4.02% |
| FY 18-19 | 1,06,280 | 87,82,207 | 1.21% |
| FY 17-18 | 36,034 | 82,89,801 | 0.43% |
| FY 16-17 | 3,652 | 59,51,301 | 0.06% |
5paisa Complaints
This report is showing the number of complaints for 5paisa and total active clients.
| Year | 5paisa Complaints | Total Active Clients(NSE) | Complaints as % of total active customers |
|---|---|---|---|
| FY 24-25 | 39 | 5,50,689 | 0.01% |
| FY 23-24 | 278 | 5,44,270 | 0.05% |
| FY 22-23 | 250 | 6,52,353 | 0.04% |
| FY 21-22 | 324 | 17,54,330 | 0.02% |
| FY 20-21 | 612 | 8,70,405 | 0.07% |
| FY 19-20 | 199 | 4,34,036 | 0.05% |
| FY 18-19 | 110 | 1,06,280 | 0.1% |
| FY 17-18 | 41 | 36,034 | 0.11% |
| FY 16-17 | 2 | 3,652 | 0.05% |
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