Informed Delivery® - Mail & Package Notifications | USPS (2024)

FAQs

Why am I not getting Informed Delivery notifications? ›

If you are not receiving notifications by email and would like to, check your Email Opt-In settings on your dashboard at informeddelivery.usps.com.

Although the Informed Delivery app, top, will be discontinued soon, customers will still be able to access Informed Delivery notifications through the regular USPS Mobile app.

Only mail processed on USPS automated equipment is included in the Informed Delivery Notification. Not all mail (e.g., magazines and catalogues) is processed this way, so they cannot appear in the notifications.

How does Informed Delivery work? As mailpieces travel through the USPS^® network, they go through high-speed sorting machines, which take a picture of the front (the side with the address). Informed Delivery shows you grayscale images of those mailpieces arriving soon to your address.

Check your device notification settings

On your Android phone or tablet, open the Gmail app . General settings. Tap Manage notifications. Turn All Gmail notifications on or off.

You may have mail coming in, but it doesn't always show up on the USPS informed delivery dashboard. Even if you receive an email notification with a mail preview, there have been instances where the mail is still delayed and stays in your dashboard for days without delivery.

The dedicated Informed Delivery mobile apps have been discontinued, but the service works within the official USPS Mobile app on iOS or Android.

Pieces can be delayed in getting to your mail carrier. Or, unfortunately, a mailpiece could be misdelivered. We ask that you allow several days for delivery after receiving the notification. Unfortunately, an occasional piece of mail may fail to reach its destination.

Get an image of your mail before it arrives

The best alternatives to USPS Informed Delivery are Shop, Fly Holly, and MailThis. If these 3 options don't work for you, we've listed a few more alternatives below. What do you think of USPS Informed Delivery?

Once sent, a direct mail piece is scanned by the Post Office^™ facility and entered into a tracking system. Senders can then track pieces using the Informed Visibility tool, which shows when a mail piece has entered different stages in the delivery cycle.

Can I see old mail in Informed Delivery? ›

The dashboard displays mail images for a seven-day period, and package information displays for 15 days after each package has been delivered.

The US Postal Service has a tracking tool that lets you know when you can expect your tax refund to land in your mailbox. It's called Informed Delivery, and the free service sends you alerts for all new mail -- and transmits images of the front of letters so you know exactly what's arriving.

From too many incorrect login attempts to multiple accounts using the same address to inactive accounts, there are many reasons why USPS disables accounts. However, you can easily use that account again, so don't count it out!

You can set up USPS informed delivery for multiple addresses as well. There's the option to have one primary address and a secondary PO Box address linked in the same account.

1. Visit informeddelivery.usps.com and click “Sign Up for Free.” 2. Enter your residential address or personal P.O. Box address to verify that it is eligible for Informed Delivery.

Make sure there are no inconveniences for the carrier that limit access. Postal workers are not obliged to deliver mail if free and safe access to the mailbox is not provided. A vehicle may be parked in front of it, or a fallen tree limb, a huge pile of snow, or some other object could be blocking the way.

Certified Mail service provides date and time of delivery or attempted delivery when you access www.usps.com (under “Quick Tools,” click on Tracking) or call toll-free 800-222-1811. Upon request, it also provides a postmarked mailing receipt. This is all you need to do: Complete PS Form 3800.