Salesforce Administrator/Developer Resume Houston, TX - Hire IT People (2024)

SUMMARY

• 4X Salesforce Certified and 8+ years of experience in analysis, design, development, testing and production support of application software. 7 years of experience in Salesforce.com CRM platform including Force.com Sites, Services Cloud and Financial Services Cloud. 2 years of experience with SSIS and .Net technologies.
• Experience working in Cross - functional teams, identifying business requirements, and supporting sales/marketing efforts.
• Experienced in integration of Salesforce.com with external applications by usingREST/SOAP API.
• Strong business knowledge in customer portal functionalities.
• Good familiarity with SFDC standard data structures and extensive knowledge of Salesforce administrator functionalities such as Profiles, Creating Roles, Page Layouts, Org-Wide Default, Sharing Rules, Workflows, Approval Workflow, Reports/Graphs, and Dashboards.
• Strong knowledge of Custom objects, Triggers, Workflows/Workflow rules, Visualforce Pages, Visualforce Components, SOQL, SOSL and Apex classes.
• Experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
• Experience in migrating components from Sandbox to Production using changesets, ANT and Jenkins.
• Prepared unit test cases to fulfill the 75% of code coverage for apex classes, trigger, batch, schedule classes and web services in Salesforce.
• Experience in performing CRUD (Create, Read, Update, and Delete) operations of data using Data loader, and Import/Export wizards from legacy CRM database into salesforce.com using apex scheduler on timely basis.
• Strong experience in Team management activities involving task allocation to team members, guiding team members and project progress monitoring.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VisualForce Pages/Components, Apex Web Services, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rule, Approvals, Case Management, Force.com sites, Service Cloud, Financial Services Cloud, Lightning Web Components, Salesforce CPQ, Einstein Analytics.

Force.com Configuration: SFDC Standard Object Configuration: Accounts, Contacts, Cases, Campaigns, Leads, Opportunities, and Custom Object development, Field creation, Page Layout creation/editing, Configuration Skills, Overall User Management, Salesforce Classic and Lightning configuration.

Salesforce Tools: Force.com IDE, Force.com, API tools (Data loader), Workbench, AppExchange.

Programming Languages: .Net Technologies, C#, Apex, Visualforce

Scripting Languages: HTML, XML, JavaScript, CSS, jQuery

Web Services: SOAP/REST API, Bulk APIs, Custom and Standard REST APIs

IDE: Eclipse, Visual Studio, Visual Studio Code, DBeaver

ETL & Tools: Apex Data Loader, Talend Studio, SSIS, Team Foundation Server TFS, JIRA, ServiceNow

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Salesforce Administrator/Developer

Responsibilities:

• Led triage on product bugs and feature requests.
• Check the health of the salesforce portal and governance for environment management.
• Followed ITSM process for change, incident, and problem management process.
• Contributed to the definition of standards and best practices in salesforce instance.
• Had set up Einstein Activity Capture to allow integration between outlook and salesforce.
• Worked on knowledge-based documents for known issues and provided CRM training to helpdesk users and customer business support teams.
• Perform an analysis of the list of impacted components during migration or upgrade of the dependent application.
• Gained experience in Household Data Model, Financial Goals and Financial Account Roles which allow you to set up roles that involve a client’s account.
• Maintained complex user roles, security, profiles, workflows rules, validation rules and custom workflows, licenses, capacity, and storage management.
• Using Bulk API for extracting the data from external systems and used the Sandbox for creating test data to resolve the daily load job errors.
• Created Batch Apex classes for batch execution and updating of related fields.
• Ensure code coverage for the application to be migrated to production.
• Tightened security by privatizing OWDs for Custom Salesforce Objects and giving appropriate users access through Roles, Profiles, Permission sets and Sharing rules.
• Worked on Salesforce and Microsoft Outlook synchronizing issues.
• User management and optimization of apps, permissions, profiles, and hierarchy roles.
• Designed and implemented reports and dashboards.
• Implemented data quality assurance initiatives using duplicate record sets to support data refinement.
• Developed a metadata backup strategy using SFDX and version control in GitHub.
• Setup ETL process to keep organizing data in applications synchronized with departments.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Worked in a Service cloud environment and worked with many standard objects like Cases, Campaigns, Leads, Accounts and Contacts.
• Gained experience in Salesforce Lightning Web components and Lightning Flows for business use.
• Work closely with security and change management teams to ensure processes, procedures, and best practices all conform to compliance standards.
• Mentored Junior developers to help them complete their assigned development tasks and help them understand the big picture.
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.

Confidential

Responsibilities:

• Worked as a Salesforce lead for production support projects and managed a team of 9 members across different geographical locations.
• Worked directly with Business POC's and independently perform development, testing, implementation, and documentation relating to the SalesForce.com development.
• Lead the effort to implement TFS as the primary application tool of tracking user stories and defects for our B2C organization.
• Worked as a Lead to build the latest ANT scripts for the list of Salesforce metadata components to deploy them to different salesforce sandboxes and work with the team to deploy the signed off functionalities to production using ANT scripts.
• Interacted closely with Android and iOS developers to discuss the requirements and carry out development for various API requests.
• Participated in the implementation of REST and SOAP services for a variety of third-party applications, including Self-Optima and Open Market SMS.
• Configured service cloud and worked with many standard objects like Accounts, Contacts, Dashboards and reports.
• Worked with QA team to complete functional and regression testing of various releases and projects.
• Uses Force.com for development for Visual force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Translate business requirements into clearly defined and easily understood documents, including use cases, and business requirement documents.
• Implemented SSO process to allow remote access to the company’s network for about 300 employees spanning across multiple geographies.
• Worked on issues related to Veracode vulnerabilities and implemented the corrective measures recommended by Salesforce.
• Configure Salesforce including validation rules, formulas, custom labels, custom settings, profiles and permissions.
• Create Apex batch job classes for automation in different categories of businesses.
• Implement business specific requirements using Apex classes and the integrated application using SSIS and .Net.
• Maintain data cleanliness and best practises for the reusability of the code and design.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Workflow rules, email alerts, flows and process builders were thoroughly used throughout the application when needed.
• Carried out the deployment process between production org and sandboxes using changesets.
• Worked with OWD, Role hierarchy, sharing rules, Apex Callouts, Junction objects, roll-up summary fields, look up relationships, Master detail relationships and other field dependencies.
• Perform data migration into salesforce application using Apex Data Loader through CSV files.
• Created reports & dashboards for management review.
• Created various Email templates using HTML and Visualforce page for the clients and customers.
• Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Tracked the new features and releases on preview sandbox before it is live on non-preview sandbox.
• Interact with SalesForce.com premium tech support for resolving the code limitations and workarounds.
• Adhere to Salesforce best practices, maintain code documentation, and maintain test classes for all custom development.
• Provide global day-to-day end-user support and assist users with proactive best practices to enhance and increase their knowledge of Salesforce.com.
• Implemented processes in place to automate the Data Quality metrics to be delivered to Business Stakeholders on regular frequency and feedback for the same to improve the data quality leading to increase end user adoption.
• Defined Algorithm for Data De-duplication for Accounts and Contacts and thereby automating the process.
• Prime responsible for leading monthly release process.
• Perform routine project activities required to manage release by test and production environments.
• Work with release management team and other stakeholders for approval process.
• Validate and Deploy changes in production using change sets, ANT & Eclipse IDE.
• Provide quality documentation and status updates.
• Mentored Junior Developers.
• Full Agile SDLC experience.
• Training call-center users and marketing users on the newly developed features in the app.

Confidential, Ashburn, Virginia

Salesforce Administrator/.Net Developer

Responsibilities:

• Analyzed standard industry practices of back-office applications including underwriting, billing, policy, and claims administration with the help of Subject Matter expert.
• Implemented agile methodology and worked in all phases of software development.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extensive experience in creating Roles, Profiles, Permission Sets, Sharing rules, Custom objects, Custom components, Page Layouts, Record Type, Assignment rule, Workflow Rules, Reports, Dashboards and Approval process.
• Involved in various project development activities like Design, development, planning, testing and integration of Salesforce.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Written SOQL and SOSL queries to retrieve data from objects and perform DML operations.
• Managed Cases as a part of Salesforce Service Cloud.
• Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.

Confidential, Ashburn, Virginia

Software Developer

Responsibilities:

• Involved in all the phases of the Project Life Cycle and analysis of the system based on n-tier architecture.
• Followed Agile Methodology-Scrum with daily standup meetings to discuss the tasks progress and blockers. And used JIRA to keep track of project issues, tasks, and bugs.
• Worked on SQL Server 2008 and SSIS package.
• Worked on Cascading Style Sheets (CSS) for styles.
• Knowledge of systems level programming and operating system issues.
• Used Web Controls, List Controls and Validation Controls.
• Used Execution plans and query optimization techniques for performance tuning of SQL in reports.
• Worked on SQL queries like stored procedures, Functions, Triggers to get the data from SQL Server and Oracle.
• Used GitHub for Version control.