Top 941 Reviews From Legit Pella Buyers (2024)

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We had Pella windows in our last house in Raleigh and I loved them. I recently bought from Pella again and their rep, Keith, was super nice. He sent me pictures of my options and I loved the first one I saw. He came back several times because I changed the plan a few times. He measured and measured, we texted, and we called. There was a lot of good communication. The installation took one day and the products are really beautiful. You roll this little knob and the window opens out. I bought two of them and they are massive. They are four feet wide. Aside from those two big windows, I also bought three regular windows. They had a lot of people here for the installation and it was super clean.

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Pella is a good company and cheaper than the other estimates that I got. They sent somebody who measured and took pictures. They showed me what they had and weren't pushy. They also showed samples of wood they put around the window. I wanted the replacement windows to look the same way as the other Pella window that was not gonna be worked on. I felt Pella was gonna do a good job ‘cause they've been around a long time and they have very qualified people that do the work. The cost was $7,500, and insurance paid for some.

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This is my third time replacing windows with Pella and I really like the workmanship and the service is fantastic. I knew exactly the look and color that I wanted but couldn't decide exactly what level I wanted. The rep showed me different options and I told him my budget. We stuck within the budget and I'm very pleased. He didn't try to talk me into anything or anything of that nature. It was nice that I didn't feel that pressure.

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Pella took my number and had somebody call me back to help me out. But working with the supervisors was more of a rigmarole than I would have expected, especially when I'm paying a premium price for their product. I'm not talking to a guy on the floor of Home Depot or Lowe's. I'm paying a lot of money for Pella to come out and do the job. And it took more effort than I thought was necessary from a premium supplier like Pella.

Be cautious and make sure that you're clear on what work will be performed. The door trim on the inside of the house was the wrong color. It was brown. It was supposed to be white. The house is white on the inside. The door is brown on the outside, the door is white on the inside, but they had brown trim on the inside. So, we had this big circle of brown around this brand-new white door. Initially, they didn't wanna paint it the correct color. Eventually, they did, but it shouldn't have taken four phone calls and a couple of days to get it done. I had to go back and forth with the Pella office before they would come out and do something about it. I had to talk to three people. Finally, they wound up sending a painter out to have the trim with the correct color. So, it was not a flawless job by Pella.

Go step-by-step exactly what the work would be and what they would provide to make sure that you're not surprised by what the product is. Other than that, the two employees that installed the new door did a nice job and were very conscientious, prompt, kept the work area clean. I was very satisfied with their work. The painter who came out and put two coats of paint on it did a great job.

If you read nothing else, please remember the name David **. This is the person from Pella you want to work with if you need window replacements and related contracting work done in the DMV area. * * * * Getting work or repairs done on your home is an undertaking. The reality is mistakes are going to happen that are outside of everyone’s control. What’s important to me is whether the company I am working with did everything to make the experience as perfect for me as a customer, even when things go sideways. That is what I loved about working with the Pella team, and if you are thinking about replacing your windows (and any surrounding surfaces of your home), you should seriously consider them.

PRE-CONTRACT: My neighbor and I reached out to Pella for a quote to replace the windows on both our homes, as well as all of the wood trim and siding (which was close to 20 years old at this point) with PVC and HardiePlank. Pella agreed to handle the entire project to ensure we had one single POC that we could work with, start to finish. This was a relief for us, as there were multiple contracts, multiple contractors, and multiple permits that needed to be coordinated and secured to get the project underway since our houses are in a historic district in Washington, DC.

THE LEAD UP: We experienced delays due to supply chain issues and permitting requirements. Pella kept us informed every step of the way, and provided discounts when the delay could have been prevented on their end. They had multiple team members come on site, take measurements, provide viz into how long the project would take once boots were on the ground, and ensured that the project would be above board for all relevant stakeholders (HOA, Historic Preservation Board, etc.).

BOOTS ON GROUND: Once lead-up concluded, they first sent out the window crew, which was led by Garcia and Edgar. Across both homes, there were 28 windows that needed to be replaced. The team knocked out replacement and installation in less than 48 hours for both homes. While the windows were being completed, the project manager, Hamed, realized that not all of the necessary materials needed to replace the trim and siding had been ordered. He put rush orders at no additional cost to us to make sure the materials were on site for when the windows were completed. We experienced no delays because of this. The siding and trim replacement team was led by a different project manager, Kim, and a separate crew, and they immediately picked up where Garcia and his team left off with no interruption. Within a week, all wood siding and trim paneling on our houses had been replaced, and the homes looked brand new.

MAJOR KUDOS: When the windows first arrived, we noticed that the windows for our neighbor’s home were different from ours. Because of where we live, this likely would have caused us serious headaches down the road with the relevant permitting parties, as our homes were supposed to be identical in terms of how they looked. It goes without saying, but 14 new windows are not cheap and cannot be easily ordered and replaced. Yet Pella knew how critical it was to the project that the houses be identical based on our prior discussions with them during the lead up to us executing the contracts. They replaced all 14 of these windows at no additional cost to us, and made sure to deliver the project as we envisioned it.

WHY I WILL WORK WITH PELLA AGAIN (AND WHY YOU SHOULD TOO): This was a complicated project. I am thrilled with the final product, but what I am most happy about is how Pella took care of us start to finish. More specifically, I would be remiss not to call out David Lage and his team for their support throughout all of this. While David technically operates in a sales function, and was our very first POC when we started working with Pella. When we had issues, he always advocated on our behalf and demonstrated customer obsession. He took charge as a project manager would when there was confusion surrounding the details of our project within Pella, and worked tirelessly to ensure the best experience for us.

If we had to go back and do it all over again, I would do it with David and his team in our corner. I can’t reiterate enough how appreciative I am of all the work David and the rest of the Pella team did. If you are in the market for a project like this, or simply replacing your windows, do yourself a favor and send David an email.

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Happy to hear you had a great experience & quality meets your expectations, Kelly! Thank you for your review. -AH

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